Related links
- More information on Freedom of Information and the publication scheme
- More information about the electronic library
- Commission for Social Care Inspection - Looking for a care home? Get free, independent reports on the quality of your local homes and care services to help you make an informed choice.
Dealing with requests for information
If you are interested in any of our services, please ring them. The staff member you speak to will either be able to answer your queries or will take some details from you and arrange for someone to call you. Usually, we will be able to:
- offer you an opportunity to visit the service; and
- provide you with written information such as an information pack or brochure.
Requests for information under the Freedom of Information Act
Under the Freedom of Information Act, any individual, organisation or company can make a request for information about Cumbria Care and its work.
You will have the right to be informed in writing as to whether the we hold the information you've requested and to have that information supplied within 20 working days subject to some exemptions.
We aim to open with our information and you may be able to find the information you need elsewhere on this website, in our electronic library or in the council's publication scheme.
Keeping service users informed
Service users are people who are receiving services from us.
We will give people who are new to our services an information pack which will include a service user guide and a statement of purpose. The statement of purpose is required as part of registration with the Commission for Social Care Inspection.
We will also keep everyone receiving services informed of changes to their services. For example, if new home carers will be visiting you or if there are changes to the care in your residential home or day centre.