Interpreting
Cumbria County Council's Adult Social Care directorate uses the Language Line telephone interpreting service to enable us to communicate with people who prefer not to use English. We have multilingual notices on display in our reception areas advertising this service.
We use Language Line for initial contacts with customers. For more detailed discussions, meetings and assessments we may use face to face interpreters.
Translation
The Adult Social Care directorate conforms to the County Council's equality and diversity policy which says we are committed to making information about our services accessible by:
- using user friendly language (language that is easily understood – Plain
English); - providing appropriate translation and interpretation where requested or
demand indicates the need; and - providing appropriate options for people with disabilities and others
who may require this.
Information can be made available on request in other languages and other accessible formats.
We have a range of information leaflets available, some of which are also available on tape. If you need any information leaflets or web page information in another language or format, please contact Customer Services at your local Adult Social Care office.
For more information: