Compliments, Comments and Complaints Procedure

How can I make my views known?

If you are a service user of Cumbria County Council's Adult Social Care Directorate or Children’s Services Directorate social care services you, or someone you choose to represent you, can make a comment, compliment or complaint about our work with you.  You can do this by:

• speaking to the person who you receive your service from (or their manager);
• telephoning the Complaints Manager on 01228 227140;
• writing a letter to us at Complaints Manager, Adult Social Care Directorate, Cumbria County Council, Civic Centre, Carlisle, Cumbria, CA3 8QG;
• returning a completed complaints form (enclosed in our 'Compliments, comments and complaints' leaflet);
• sending us an email to socialcare.complaints@cumbriacc.gov.uk;  or
• telephoning your nearest Cumbria County Council Adult Social Care and Children's Services office.

If you decide to make a comment, compliment or complaint about the services we provide, you can expect:

• a prompt and speedy response;
• to be properly listened to; 
• to be treated with courtesy and respect; and 
• confidentiality.

Any comments you make will not affect any current or future service you may receive from Cumbria County Council.