Complaints - Who can complain?

While anybody can make a complaint if they are not happy with something that Cumbria County Council have done, failed to do or has done in an unacceptable way, only certain people have the right to use this complaints procedure which relates to social care services. 

Those eligible to use the social care compliments, comments and complaints procedure include service users, carers, parents and foster carers.  People who have been refused services may also complain. You may ask a relative or friend to complain on your behalf. If you are making a complaint on behalf of someone else, you must get their consent.

Other people, not eligible to complain using this procedure may be entitled to make a complaint using the corporate county council compliments, comments and complaints procedure.