If you have a problem about any social care service you receive from Cumbria County Council Adult Social Care and Children's Services please talk about it first to the person who provides your service. This could be a social worker, a manager of a residential home or day centre, a home carer, family worker or any other member of staff who you see regularly.
You can also use this approach for making suggestions about how our services could be improved.
Our aim is to deal with any complaints quickly and to your satisfaction. Your complaint will be taken seriously, no matter who you are or how you complain. Our staff can offer information and explain how the complaints procedure works. You can make your complaint in whatever way you prefer. If we need to have an interpreter to communicate with you, please do let us know.
Please note that complaints will not normally be accepted from complainants about matters that occurred more than 12 months earlier. In exceptional circumstances and where adequate reasons are given, a complaint will be accepted outside this timescale.