If you are not happy with the explanation or solution offered to your Stage 2 complaint, you have the right to ask for your complaint to be considered again, this time by an Independent Review Panel.
A Review Panel will be held within 30 working days of your request. The Review Panel will decide whether your complaint has been dealt with fully and fairly. They may make recommendations to the Corporate Director.
If you remain unhappy with the outcome of your complaint or the way the council dealt with it, your may refer your complaint to the Local Government Ombudsman:
Name
Advice Team
Address
Local Government Ombudsman
PO BOX 4771
COVENTRY
CV4 0EH
Phone
0845 602 1983
Website
http://www.lgo.org.uk