See also...
Your questions
Your questions
- What are Direct Payments?
- How will Direct Payments help me?
- Who can have a Direct Payment?
- Where can I go for information and practical help?
- How do I ask for a Direct Payment?
- What will my case worker do?
- What will I have to do?
- What happens next?
- What happens if my circumstances change?
- What do I do if there is an emergency?
- How do I end my Direct Payments?
- Could vouchers be an alternative to direct payments?
While you should have contingency arrangements in place, these may not be able to deal with every eventuality. If your care arrangements break down, you may need help to resolve this urgently.
If this happens during office hours, please contact your case worker. If your case worker is not available, ask to speak to one of his/her colleagues – there should be someone nominated to be on duty. If it happens outside office hours, you can contact our Out of Hours Service on 01228 526690 for advice.