Cumbria County Council is committed to providing high-quality services to the people of Cumbria
Your feedback is essential and we welcome your comments, compliments and complaints as these help us to review and develop our services. By making your views known, you can help us achieve the highest possible standards and provide a better service to everyone.
We realise that there will be times when things go wrong. You can help us by telling us if you think that we have:
- Failed to do something we should have done;
- Done something wrong; or
- Acted unfairly or impolitely.
It is important that you tell us if you are unhappy with the service you have received, so that we can investigate the complaint and put matters right quickly. Equally we would like to know when we get things right.
There are some services provided by the County Council, which have their own reporting or complaints procedures. These include:
On our site...
- How to make a complaint (pdf)
- What we do with your compliments, comments and complaints
- Local Government Ombudsman
- Who can help me make a complaint
- Compliments, Comments and Complaints Form (pdf)
- Other ways to contact us
- compliments, comments and complaints
- Service Standards
- Customer Services Strategy (pdf)
- Members Code of Conduct
- Officers Code of Conduct
- Anti Fraud Strategy