Contract Name

Name of Company

Date Assessed

Assessor(s)

Q

Heading

Criteria

Score

Notes

Score

2.1 & 3.1

Currently held relevant contracts and value

Relevant contract for services applied for

9

Have Contracts for socailly excluded groups

Some experieince of relevant contracts

6

Some SP contracts but not necessarily socially excluded groups

Little experience of relevant contracts

3

Has people based contracts but not SP

No relevant experience

0

e.g. employment agency

2.2

Satisfactory references (3 required) 3 marks available per reference

see below

Reference 1

Outstanding

3

rated as excellent or v good + detail as to why

Good

2

rated as good + further detail

Average

1

self explanatory

No Reference

0

self explanatory

Concerns

-1

self explanatory

Reference 2

Outstanding

3

Good

2

Average

1

No Reference

0

Concerns

-1

Reference 3

Outstanding

3

Good

2

Average

1

No Reference

0

Concerns

-1

2.6

Quality accreditation

Independently accredited UK/EU

4

e.g IIP, Kitemark, ISO, Picasso,

Independently accredited other

3

QAF or similar

Self certified

2

Own internal system

Plans to implement

1

None

0

3.4

Safeguarding procedures

Full compliance with  LCC

3

Full compliance: Recognising indicators of abuse.                                               Alerting - how to make a referral.                                 Clear about the role of manager from alerting agency.                                                                              Internal procedure dovetails with inter agency document

Partial Compliance with  LCC

2

Partial compliance: Has a copy of the procedure but does not understand their role.

No procedure enclosed or deals with abuse in - house

-3

Alerting and then investigating themselves

3.5

Complaints procedure

Separate procedures, the procedure deals with Council and Service Users separately

2

Acknowledgement of a separate system for 2 points. The procedure is easy to understand, has staged escalation if the complainant remains dissatisfied. The complaints procedure is available in other formats to ensure access, different languages, braille audio. There is a complaints log. Equiv to B in QAF

Procedure in place, but doesn't deal separately

1

Equiv to C in QAF

None

0

3.6

Training Policy including induction

Good

2

Good: In addition to below a cycle or process that links key training priorities to business aims/objectives; outline in place of key training priorities for next 12 months; training budget in place; evidence of supporting continuous professional development

Adequate

1

Adequate: Members of staff understand how their training and development will contribute to delivery of key organisational priorities; equal opportunity for all to develop; annual performance appraisal/PRD; staff receive induction

None

0

3.7

Evidence of business continuity plan -                                                         Definition: Business continuity is the ability to maintain operrations/ services in the face of a disruptive event e.g. fire, staff shortages, loss of data/IT systems etc.

Good control measures

2

Good control measures: Understanding of different risks to organisation and has appropriate contingency plans

Adequate control measures

1

Poor control measures

0

No  control measures

-1

6.5 & 3.2

Equal opps applied to recruitment, training, advertising (and additional social benefits)

Good EO policy with additional social benefits

2

Good: EO policy is set out in: instructions to those concerned with recruitment, training & promotion; Documents are available to employees, trade unions or other representative groups of employees; Recruitment advertisements or other literature. Social Benefits could include: positive employment policies relating to excluded groups; wider services to local community; environment benefits etc.

Adequate policy with no additional social benefits

1

Adequate: As above for EO policy but no additional social benefits listed

Doesn't meet requirements

0

No EO policy

-1

7.1

Health and safety policies and procedures

Good policy

2

Good Includes: Statement of intent signed by CEO and dated within last 2 years. Named individuals/job roles responsible for implementation. Arrangements for implementation.

Adequate policy

1

Adequate: As above but policy not dated within the last 2 years

No policy

-2