Who do I contact if I am not satisfied with the service?

Unfortunately things can go wrong from time to time. When they do we want to try to put them right quickly. In the first instance please speak to the Local Manager at the office that you have being dealing with about any problems. They will try to resolve any issues or problems. However, if they are unable to sort the matter to your satisfaction please write, with as much information as is possible about your complaint, to the Manager of the Registration service:

Mr. Jim Grisenthwaite - Manager
Cumbria Registration Service
The Arroyo Block
The Castle
CARLISLE
CA3 8UR

Except in difficult cases you will receive a reply to your complaint within three working days. When this is not possible we will write explaining why and advise you of the action being taken, and in most cases will get a full response within ten working days.

Alternatively, you can write to the governing body at:

Office of the Immigration Service Commissioners
Complaints Section
5th Floor, Counting House
53 Tooley Street
London, SE1 2QN

Or.
www.oisc.gov.uk