Whilst we carry out regular inspections of the roads in Cumbria for which we are responsible, we welcome reports of problems in your street or on the highway. 

The Cumbria Highways Hotline operates 24 hours a day, 365 days a year. Our hotline team will take details of your street or highway problem. The fault is then logged onto our database and, if we have sufficient details, our mapping software. Our engineers then visit the reported fault, inspect it and determine the level of response required.

The level of response to your problem depends on the category that the fault falls into:

Category one defects are those which are dangerous or potentially dangerous and which require prompt attention. These defects are sub-divided into immediate, one working day and five working day categories, depending on their severity and location.

All other defects -  For defects which are not considered dangerous the level and speed of response will vary depending on the position of the highway in the hierarchy, the budget available and the scale and location of the defect.

What is considered a dangerous defect?:

Dangerous defects include significant road potholes (those with a depth or more than 100mm), major flood damage and exposed electrical wiring in street light columns.

Help us to locate the fault easily.

When you report a problem it is really helpful if you can provide the following information:

• The precise location of the fault, i.e. the name of the street, highway or postcode.
• If you are reporting a streetlight, let us know its number - you should be able to find a 3 number digit on every streetlight.

To report a fault by phone, call the Highways Hotline on 0845 609 6609. 

Report a fault online (external link) 

Track a fault online (external link)